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Who does this
What I’d tell you over coffee.
I’m Roberto. I created Snapshots. I’ve spent my career inside businesses. The guy with no specific title who works hand in hand with owners to figure out what’s really going on.
Along the way I got an MBA, became a Big Four strategy consultant, and ended up directing a few hundred people myself. But as with everything in life, you come back to where you were most happy. So here I am, helping friends, family, and business owners like you with a little of what I’ve learned.
That’s what Snapshots is about. Going back to that moment where I’d walk into a business, see the frustration with the NPS score or the Google reviews, and just say: let me talk with your customers. I’d make notes, pass the night analyzing what they said, and come back the next morning with something like:
“Your training method is hurting people. They’re overloaded. But here’s the thing, they already know that. And funny enough, they love that you push them. So don’t soften it. Find the mix. Get that right and they’ll stop silently quitting and still feel motivated.”
I’ve been doing this my whole career. Snapshots just lets me do it for more people.